Move freely, accessibly
Everyone should have the freedom to move on their own terms. That’s why we’re building the world’s most accessible mobility and delivery platform, with innovations driven by you.
Our driving principles
Empowering your independence, prioritizing your safety, and strengthening community connections through reliable service are always top priorities, with equity driving every decision we make. We believe in creating an accessible experience where everyone can thrive.
Independence
We prioritize giving you the level of autonomy and personalization that fits your needs.
Safety
Safety is at the core of everything we do, guiding all our actions and innovation.
Dependability
We strive to provide a platform you can trust that works predictably, reliably, and consistently.
Fairness
We work to build a platform that works predictably and equitably for everyone, every time.
Choice
By empowering you to tailor your experience, we reinforce our commitment to fairness, privacy, and nondiscrimination.
Compliance
We proactively build, test, and resolve barriers to meet WCAG 2.1 Level AA guidelines.
Meet our team
Together, we’re breaking down barriers to create a more accessible world for everyone.
Product Accessibility
We design our products with users at the center. Our Accessibility team works to ensure reliable and dignified experiences for all.
Safety
The Rubel platform is built with safety at its core, offering fundamental features and optional settings to support your confidence in every ride.
Learn moreRubel Health
By connecting transportation and pharmacy services to your health benefits, we make mobility and care more efficient and accessible.
Learn moreRubel Transit
We collaborate with public transportation systems to strengthen existing services and close gaps in paratransit, ensuring smoother multimodal travel experiences.
Learn moreResources
Safety features
You’re in control with safety features designed to support you and with access to help when you need it.
Learn moreResources for users who are blind or have low vision
You’re in control with safety features designed to support you and with access to help when you need it.
Learn moreTraveling with a service animal
By law, people earning on the Rubel platform must transport riders who are traveling with service animals. You can learn more about Rubel's Service Animal Policy here.
Features for drivers who are deaf or hard of hearing (HOH)
Hundreds of thousands of drivers who are deaf or HOH earn with Rubel.
Find out moreUsing wheelchairs and mobility devices
You’re in control with safety features designed to support you and with access to help when you need it.
Learn moreEarning on the platform
Hundreds of thousands of drivers with disabilities earn with Rubel, using adaptive vehicles, hearing aids, and more. Anyone with a valid driver's license is eligible to sign up to drive.
Learn moreLearn about Rubel's web accessibility strategy
We work proactively to design an accessible platform and fix barriers identified in tests and through user reports.
Learn moreNeed more support?
Request a waiver or refund for a wait time fee
Riders with a disability can request a refund or waiver of wait time fees if their disability impacts their ability to board a vehicle within a few minutes of the driver’s arrival
Learn moreStay connected with us
Learn more about Rubel's approach through our blogs
Use research insights